Question 1

Do you have to be 18 years old or older to enter the store?

Answer

- Absolutely not. Anyone can enter our new youth friendly divisions at any age with parental consent. - You MUST be 18 years or older to enter our smoking/vaping departments. - You MUST be 18 years or older to purchase smoking or vaping items.

Question 2

Return Policy - Electronics

Answer

1.) All electronic products are guaranteed in house for 45 days after purchase. Anything after this time limit will need to be handled through the manufacturer. 2.) A receipt will be required for all refunds or returns made on electronic products to confirm date of purchase. 3.) THERE WILL BE NO REFUNDS OR EXCHANGES MADE ON ELECTRONICS IF RECEIPT IS NOT PRESENT. 4.) Return policy is effective in the event of product malfunctions or manufacturing issues and defects. 5.) Personal neglegence or neglect of electronic devices causing damage or malfunction is not reasonable grounds for a return or exchange.

Question 3

Return Policy - Smoking Items

Answer

- Due to state mandated legislation there are ABSOLUTELY NO RETURNS on smoking items after they have left the store. - Online orders will need to be thoroughly inspected for damages and issues upon arrival and can be issued within 3 days of arrival to your location. - This includes all pipes, papers, waterpipes, dishes, tools, and all other smoking accessories. - All items are for TOBACCO USE ONLY and are not to be brought back once departing the store.

Question 4

Where Are The Stores Located?

Answer

Unkl Ruckus's - Urbandale 5725 Urbandale Ave, Des Moines, IA 50310 Unkl Ruckus's - Keo Way 1221 Keosauqua Way, Des Moines, IA 50309

FAQ

FREQUENTLY ASKED QUESTIONS

Do you have to be 18 years old or older to enter the store?

Return Policy - Electronics

Return Policy - Smoking Items

Where Are The Stores Located?